Help
CONTENTS
Login/Account Information
I registered for the site, but I never got my confirmation email. What do I do?
If you didn’t receive the email with your log-in information for the Brookes AEPS Training site, it’s possible the email may have gone to your spam or junk mail folder. Be sure to check your spam or junk mail folder for the email. Add no-reply@aepstraining.com as a contact to your address book to ensure that you receive correspondence from us. If you still have not received the email, contact the Help Desk.
I can’t log in to my account. What should I do?
First, make sure you have the correct username and/or password. If the page continually refreshes, you may be typing your username/password incorrectly. Passwords are case-sensitive, so make sure Caps Lock is turned off on your keyboard. If you are still unable to login, please select the Forgotten username and/or password? link under the login on the main page. You can then search for your login information by your username or email address. An email will then be sent to you with your information.
I forgot my password and/or username. How do I access the site now?
Click the Login button and then click the Forgotten username and/or password? link. You can reset your password by either entering your username or the email address you used to create the account. An email will be sent to your email address with instructions on how to regain access to the site.
Will Brookes Publishing ever ask for my username or password?
No, Brookes will never ask a user for their password via e-mail or phone. But there may be instances in which we may need to ask for your username.
How do I log off the Brookes AEPS Training site?
When you are finished using Brookes AEPS Training, select Logout from the upper left corner of the Brookes AEPS Training screen. Doing so will ensure that the information you are able to access through your Brookes AEPS Training account will not be available to other people who may use the same computer. It is very important that you log out of Brookes AEPS Training to protect the privacy and security of information contained in Brookes AEPS Training.
How do I change my e-mail address or personal information in Brookes AEPS Training?
You can change your e-mail address and other personal information in the My Profile Settings section of Brookes AEPS Training.
Technical Information
I have an old computer. Does the system “care” what operating system I’m using?
Brookes AEPS Training is web-based, and you can generally access Brookes AEPS Training on any computer using one of the following operating systems:
Windows:
- Any Windows computer supporting Windows 11 (with the latest patches and updates)
Macs:
- Any Mac supporting at least macOS Sonoma, Version 14 (with the latest patches and updates)
Chromebook:
- Any Chromebook computer supporting the latest version of Chrome OS (with the latest patches and updates)
You need a recent web browser and an Internet connection.
What are the technology requirements for using Brookes AEPS Training and completing the IRR Certification?
No special technology is required. To use Brookes AEPS Training, you need a computer, Internet access, and the latest version of a free web browser, such as Microsoft Edge, Mozilla Firefox, Google Chrome, Opera, or Apple Safari. Brookes AEPS Training can be used with PCs, Macs, or Chromebooks. You will need Adobe Acrobat Reader to open PDF files for printing or saving to your computer. Use the System Compatibility Checker to verify your computer meets the minimum system requirements for using Brookes AEPS Training.
The course does not display correctly. How can I view the course as intended for delivery?
Use the “System Compatibility Checker” to verify the version number of your web browser. On a PC (Windows or MAC), use one of the latest web browsers available:
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- Microsoft Edge - Latest Version (Windows) - Download it here
- Google Chrome - Latest Version (Windows and Mac) - Download it here
- Apple Safari (Mac) - You can't download Safari separately; it updates with your Mac's operating system.
- Mozilla Firefox - Latest Version (Windows and Mac) - Download it here
- Opera - Latest Version (Windows and Mac) - Download it here
Course Information
How can I purchase access to one of the courses?
The courses can be purchased through the Brookes Publishing website here:
I finished the course but I never received the certificate by e-mail. What is wrong?
Check for an email from the Brookes AEPS Training web site in your email spam folder. It is possible that your email program or email service provider is filtering emails coming from this web site as spam.
I lost internet or exited my browser before completing my test. What do I do?
The course will save your progress. Be sure to click to resume your test once you have accessed the module again. (Clicking No will restart the test and erase your answers.)
The test says I’ve reached the maximum number of attempts, but I haven’t finished my test. What do I do?
If you have not finished your attempt but the test says you’ve reached the maximum number of attempts, click Enter to continue your test. You can continue your attempt until you either 1) spend four hours in the test or 2) submit the test.
General Information
What accessibility features does the Brookes AEPS Training site have?
The Brookes AEPS Training site and AEPS-3 IRR course are designed to meet WCAG 2.0 A accessibility requirements, ensuring an inclusive and user-friendly experience. Key accessibility features include: improved visual contrast, keyboard controls, closed captioning, and screen reader compatibility. If you need information in an alternative format (such as large print) or experience any difficulties accessing parts of the website, please submit a Help Desk ticket with your specific request.
I had a previous subscription and want to use the same account for a new subscription. How do I proceed?
If you completed the course before your previous subscription expired, you can enter an Access Code on the enrollment page or purchase a new subscription using your email and you will be automatically enrolled. If you did not complete the course before your previous subscription expired, please submit a Help Desk ticket, requesting your account’s previous expired subscription data be removed.
How do I know an e-mail is really from Brookes Publishing?
If you receive an e-mail that appears to be from Brookes or www.aepstraining.com that requests sensitive personal information, be cautious. The e-mail may be a “spoof” or “phishing” e-mail. People who send these hope that unsuspecting recipients will reply or click a link in the e-mail and then provide sensitive personal information such as passwords or credit card numbers. Brookes will never ask you to provide account numbers, passwords, or other sensitive information through e-mail. If you receive a suspicious e-mail, report it by forwarding it to onlinetraining@brookespublishing.com. We will review the e-mail and let you know if it was legitimately sent by Brookes.
What do I do if the question I have is not listed here?
Contact our Help Desk. We will respond to your request within 24 hours, Monday through Friday from 9am to 5pm EST.